These Terms and Conditions apply when you book or attend a class, private session, workshop or other service provided by Align Pilates Studios.In these Terms:“Align,” “we,” “us” and “our” mean Align Pilates Studios.“You” and “your” mean the person booking or attending the service.“Studio” means our premises at Grove House, Tannochside Business Park, Kilmartin Place, Uddingston, G71 5PH.Separate terms may apply to teacher-training courses, events, retreats, promotions or services delivered by third parties. Where separate terms apply, they will be made available before purchase.By making a booking, purchasing a class package or attending the Studio, you agree to these Terms.
2. Booking a Class or Service
Class availability, dates, times, instructors and prices are displayed through our website and booking platform.It is your responsibility to:Select the correct class, date and timeCheck that the class is appropriate for your experience levelProvide complete and accurate personal informationCheck your booking confirmation after purchaseContact us promptly if any booking information appears incorrectA booking is confirmed when payment has been successfully completed and you receive confirmation from us or our booking provider.All bookings are subject to availability.
3. Prices and Payment
Payment must be made using one of the payment methods available through our booking platform.Unless stated otherwise:Payment is required when making a bookingPrices include VAT where applicablePrices may change at any time for future purchasesA price change will not affect a booking that has already been confirmedClass credits and packages may only be used for the services specified at purchaseOur VAT registration number is 434745191.We reserve the right to correct an obvious pricing, availability or website error. Where this affects a confirmed booking, we will contact you as soon as reasonably possible.
4. Class Credits, Packages and Memberships
The validity period and expiry date of each class credit, package or membership will be displayed before purchase or within your booking account.Unless expressly stated otherwise:A validity period begins on the date of purchaseCredits must be used before their displayed expiry dateCredits are personal to the purchaserCredits, packages and memberships must not be shared, resold or transferred without our written permissionPromotional offers may be subject to additional conditionsRequests relating to expired packages will be considered in accordance with the applicable published policy and your statutory rightsWhere specific membership or subscription conditions are displayed at purchase, those conditions also form part of your agreement with us.
5. Changes, Cancellations and Missed Classes
The rules applying to:Customer cancellationsBooking changesLate cancellationsMissed classes and no-showsExpired creditsClasses changed or cancelled by AlignExceptional circumstancesare contained in our separate Booking and Cancellation Policy.That policy forms part of your agreement with us and should be read before making a booking.Booking changes and cancellations must normally be completed through the link contained in your booking confirmation or through your online booking account.Submitting a request by social media does not guarantee that a booking has been changed or cancelled.
6. Class Timetables and Instructors
We aim to provide classes according to the advertised timetable. However, we may occasionally need to:Change an instructorChange the equipment usedChange a class formatChange the Studio area being usedReschedule or cancel a classTemporarily restrict access to part of the StudioWe will provide reasonable notice where practical.An advertised instructor is not guaranteed, and an instructor substitution will not normally be treated as a cancellation of the class.
7. Arriving for Your Class
Please arrive in sufficient time to prepare for your session.Arriving late can disrupt the class and may prevent you from completing important safety instructions or preparation exercises.If you arrive more than five minutes after the scheduled start time, the instructor may refuse entry where they reasonably believe it would be unsafe or disruptive.Clients arriving more than ten minutes after the scheduled start time will not normally be admitted.The treatment of the associated booking or class credit will be governed by our separate Booking and Cancellation Policy.
8. Age Requirements
Unless Align has agreed otherwise in writing, clients must be over 16 years of age to attend classes.Where we permit a person under 18 to attend, we may require:Consent from a parent or legal guardianCompletion of additional health or consent documentationAttendance at an appropriate class typeA parent or guardian to remain available during the sessionWe may refuse a booking where we reasonably believe the class is not suitable for the person’s age or level of development.
9. Health and Fitness
Pilates and exercise classes involve physical movement and exertion.Before attending, you must tell us about any injury, illness, pregnancy, medical condition, medication or other circumstance that could affect your ability to participate safely.This includes any new condition or change in your health since your previous visit.You should seek advice from an appropriate medical professional before exercising where:You have concerns about your health or physical conditionYou are recovering from an injury, operation or illnessYou are pregnant or have recently given birthYou experience chest pain, dizziness, breathing difficulties or faintingA medical professional has advised you to restrict physical activityInformation provided by our instructors is general fitness guidance and is not a substitute for medical diagnosis, treatment or advice.We may ask you to complete a health questionnaire before participating.
10. Participation and Instructor Guidance
You must:Follow the instructor’s directionsUse equipment only as instructedTell the instructor immediately if you experience pain, dizziness, nausea or unusual discomfortStop exercising when instructedWork within your own ability and experience levelAvoid exercises that you have been advised not to performAsk for guidance where you do not understand an instructionYou must not adjust, operate or use specialist equipment without the instructor’s permission.Our instructors may modify an exercise, ask you to stop participating or refuse participation where they reasonably believe continuing could create a health or safety risk.
11. Client Conduct
All clients, instructors and staff must be treated with dignity and respect.We may refuse entry, suspend access or ask someone to leave where they:Behave aggressively, abusively or disruptivelyHarass or intimidate another personUse discriminatory or offensive languageAppear to be under the influence of alcohol or drugsDeliberately misuse equipmentIgnore reasonable health and safety instructionsCreate a risk to themselves or another personRepeatedly breach these Terms or Studio policiesAny action taken under this section will be proportionate to the circumstances.
12. Clothing and Personal Hygiene
You must wear suitable clothing that allows you to exercise safely and does not create a risk of becoming caught in the equipment.You must comply with any footwear, grip-sock or hygiene requirements communicated for your class.Only water may be taken into the main exercise area unless we agree otherwise.Food, glass containers, smoking and vaping are not permitted within the Studio.Anyone with a contagious illness, skin condition or foot infection that could affect others should not attend until it is safe to do so.
13. Studio Facilities and Equipment
Studio facilities and equipment are provided for use during booked sessions and under appropriate supervision.We may temporarily withdraw equipment or facilities for:CleaningMaintenanceRepairsSafety inspectionsAlterationsOperational reasonsCircumstances outside our reasonable controlYou must not interfere with safety equipment, fire exits, alarms or restricted areas.In an emergency, you must follow instructions from Studio staff and leave by the nearest safe exit.
14. Personal Belongings
You are responsible for your personal belongings while attending the Studio.Please avoid bringing valuable items where possible.We are not responsible for loss, theft or damage unless it was caused by our failure to exercise reasonable care and skill or where liability cannot lawfully be excluded.Any property left at the Studio may be retained for a reasonable period before being disposed of or donated.
15. Photography and Recording
You must not photograph, film or record another client, instructor or member of staff without their permission.We will not use an identifiable image or recording of you for promotional purposes without appropriate consent.You may withdraw consent for future promotional use by contacting us. This will not necessarily affect material that has already been lawfully produced or published.
16. Accessibility and Additional Support
We aim to make our services inclusive and accessible wherever reasonably possible.Please contact us before booking if you:Have mobility or accessibility requirementsRequire a reasonable adjustmentNeed help selecting a suitable classNeed information in an alternative formatWill be attending with a carer or support personWe will consider each request individually, taking account of your needs, the class format, available facilities and health and safety requirements.
17. Our Responsibility to You
We will provide our services with reasonable care and skill.Participation in physical exercise carries some inherent risk. You are responsible for working within your capabilities, providing accurate health information and following reasonable instructor guidance.We are not responsible for an injury or loss caused by:Your failure to disclose relevant health informationYour failure to follow instructor guidanceDeliberate or reckless misuse of equipmentParticipation against medical adviceCircumstances that we could not reasonably have foreseen or preventedWe are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to exercise reasonable care and skill.We are not responsible for business losses, loss of profit, loss of opportunity or other commercial losses where you are purchasing services as a consumer.Nothing in these Terms excludes or limits liability for:Death or personal injury caused by negligenceFraud or fraudulent misrepresentationA breach of your statutory consumer rightsAny other liability that cannot legally be excluded or limited
18. Circumstances Outside Our Control
We will not be responsible for a delay, disruption or failure to provide a service caused by events outside our reasonable control.These may include:Severe weatherFire or floodingUtility failureTransport disruptionPublic-health restrictionsGovernment actionIndustrial disputesBuilding access restrictionsFailure of essential technology or booking systemsSerious illness or an unexpected staffing emergencyWe will take reasonable steps to minimise disruption and communicate material changes where practical.
19. Website and Intellectual Property
The text, branding, graphics, photographs, videos, course materials and other content made available by Align belong to us or are used with permission.You may view and use this content for personal and non-commercial purposes.You must not copy, reproduce, distribute, sell, publish or commercially exploit our content without written permission.We aim to keep website information accurate and current but cannot guarantee that every page will always be free from minor errors or temporary interruptions.
20. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable data-protection law.Information may be collected and used to:Manage bookings and paymentsCommunicate important class informationMaintain appropriate health and safety recordsRespond to enquiriesMeet legal and regulatory obligationsSend marketing communications where permission has been providedOur Privacy Policy and Cookie Policy are available through our website.
21. Complaints
Please contact us promptly if you are dissatisfied with a service or believe something has gone wrong.Include:Your nameThe relevant booking or classThe date of the issueA clear explanation of your concernThe outcome you are seekingWe will review the circumstances and aim to respond fairly and within a reasonable period.Complaints can be sent to:pilatesreformerstudioscotland@gmail.com
22. Changes to These Terms
We may update these Terms to reflect:Changes to our servicesChanges to our booking systemsChanges in law or regulationHealth and safety requirementsReasonable operational changesUpdated Terms will be published on our website with a revised update date.Unless required for legal or safety reasons, changes will normally apply to bookings made after the updated Terms are published.
23. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, that provision will be removed or limited only to the extent necessary.The remaining provisions will continue to apply.
24. Waiver
A delay or failure by Align to enforce a provision of these Terms does not mean that we have waived our right to enforce it later.Any waiver must be expressly confirmed in writing.
25. Your Statutory Rights
These Terms do not affect any statutory rights you have as a consumer.Where a provision of these Terms conflicts with a right that cannot legally be excluded, the statutory right will apply.
26. Governing Law
These Terms are governed by Scots law.If you live in Scotland, legal proceedings may be brought in the Scottish courts.If you live elsewhere in the United Kingdom, you may also be entitled to bring proceedings in the courts of the part of the United Kingdom where you live.
27. Contact Details
Align Pilates Studios Grove House Tannochside Business Park Kilmartin Place Uddingston G71 5PHEmail: pilatesreformerstudioscotland@gmail.com VAT registration number: 434745191
