FAQ’s

When attending one of our sessions we recommend that you wear gym clothing that you can move in and tie up any long hair. When using our equipment grips socks are required, feel free to bring your own but these are also these are available for purchase in the studio.

Keeping hydrated is key to any good work out. Feel free to bring your own water but we have water bottles and refrigerated drinks for purchase in the studio.

We ask that you arrive 5 minutes before you booked session, so that we can show you around the studio as well as have a chat about the session and services we provide.

When you arrive for your session your instructor will ask if you have any injuries or special requirements. Please be honest as we are here to help. We will always try to accommodate and tailor the sessions to your needs.

To reschedule or cancel a booking, please do so through the reschedule/cancel link in your confirmation email. Cancelations within a 12 hour or more period will be eligible for a refund on request. Unfortunately cancelations within a 12 hour notice are non refundable. Emergencies do happen so please contact us if need be.

If a booking is made using one of our packages, vouchers or time limited promotions. This booking will be subject to our cancellation/reschedule policy & Purchased time policy and as such any bookings missed will be marked as a “No Show“ resulting in that time being forfeited and non refundable.

When purchasing one of our bundles, vouchers or time limited promotions these are subject to a bookable timeframe. The details of each timeframe is set at time of purchase and as such any redeemable time should be used within that timeframe. Any time remaining unused out-with this stated timeframe will be forfeited and non refundable. Rescheduling of purchased time is also subject to these timeframes.